Today is my Anniversary of writing on WordPress and I thank all of you for continuing to visit my blog.Over the past two weeks, I have travelled outside of Illinois for business and to another Illinois County.  These trips afforded me an opportunity to Listen to Understand.  The first instance was arriving at the airport, some two hours later because of bad weather.  The  Van Driver believed he would not receive a tip because he dropped me off less than two hours before flight time.  Of course, this safe driver and was not responsible for inclement weather.

The second example of Listen to Understand occurred the next day when I caught a cab to reach the business meeting.  (I chose not to walk because it had begun to rain and I was meeting people I had not met before.)  This young driver typed the destination into his GPS  and the GPS directed him onto a wrong highway.  He circled back and became confused; we began our trip all over again as it became clear he more easily found a business by the building name, rather than the address.  Both drivers were paid and each had “bent down heads” because they were listening for a reply to a possible negative encounter.  Personally, I was grateful I arrived safely at each destination.

The third instance occurred when I arrived back in Illinois after midnight .  The driver who  was scheduled to meet me, was unable to exit  the car park because of a password reset mix-up; the window attendant gave him a pass.  He told me his story as he explained that I almost didn’t back to where I lived in Chicago in the middle of the night.  While all three of these instances portray how we often stand firm when we speak, managing yourself leads to less conflict.

As You Choose Who You Want to be Known As this week, consider how you manage a potential conflict when someone else stands firm. Enjoy your week!

“Jo Ann” M. Radja, Executive and Career Management Coach

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