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Change your Smile to Change the World. Don’t let the World Change your Smile. @instamessageapp It’s prevalent in the workplace and in many facets of everyday life. While we all agree it is sad and shouldn’t happen, there are experts … Continue reading
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Although it’s not Spring, our Building Management has asked us to consider disposing of unnecessary paper during a semi-annual shredding event. I was surprised to uncover some Notes I kept from my position in Legal Management when I attended … Continue reading
There is a very humorous story of an employee who not only misplaced his cell phone once, but twice within the same day. True to form, he was able to continue his business trip.* His story relates how he had the courage to recognize – because of his own actions – his buttons were pushed and what he was capable of – it may be called:
Unresolved anger, rushing without focus, lack of self-management or a learning experience to depend on someone who is much younger than you are.
Yesterday on my way home, I stopped at the grocery store and found myself in a somewhat similar situation – a reversal of the above-story. The small electronic scanner, at the check-out counter failed. After scanning my card, the screen did not link to the next page. The moment I pressed the screen, it reverted to the welcome screen. After at least five attempts, the Check-out Clerk announced, “She doesn’t know what she’s doing, call a Supervisor.” She refused to hear how I explained the screen was malfunctioning.
The Supervisor arrived, attempted a fix, but the electronic scanner continued to fail. The Supervisor worked earnestly, while the Check-out Clerk mumbled for all to hear, “She still doesn’t know what she’s doing.” Finally, I asked if there was an ATM machine in the store. I was told there was and had no trouble getting cash to pay for my groceries – which is what I attempted to do at the exit counter. When I arrived back at the exit counter, both the Supervisor and the Bagger had their heads down in apology, while the Check-out Clerk, did not. She only displayed an indignant face.
One definition of Culture in a workplace is, “It’s how we do things around here.” I will probably visit this store again because there were other employees who had a friendly service attitude. Outbursts do occur, for a variety of reasons. It’s How You Choose Who You Want to be Known As in the situation that matters to those around you and what you learned about yourself. Have a great week in your career!
“Jo Ann” M. Radja, Career Management Coach and Change Agent
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* http://fortune.com/tag/stanley-bing . “A Tale of Terror in which my true status in the universe is revealed to me.” September 22, 2014 print edition of Fortune Magazine.
Early this morning, I published a Post on the LinkedIn Platform. Here’s the link: https://t.co/n26H2VhXM7 Here is a copy of the text as it was published: “Generates Generated Generation September 25, 2014 Last week I attended a two-day conference sponsored … Continue reading
Here’s a Post which was published by LinkedIn.com within the past half-hour.:
“Have you ever been told, “That’s not what you are supposed to do. That responsibility belongs to someone else.” While you may have a Title for your position, it doesn’t necessarily explain what you actually do. A Form usually relates to one thing and a Function relates to the activity of a specific Form.
The answer may lie in what binds the Function to the Form, whether by a job description, perceptions, testimonials or accomplishments. As we begin to think about our upcoming Labor Day – how would you describe what you do – is it Form over Function or Function over Form?
What do your customers expect from you. . . Function or Form? How often has it happened to you that you visit a retail store and what you wanted to buy is not sold by the Form name of the retail store? Perhaps you contacted an Accounting firm, only to learn that the specialty service you want to hire is not found within the firm’s members? Form over function sounds simple, but it isn’t.
Another way of looking at form over function and function over form is to consider the word “feedback”. Is feedback just a comment or response, or your understanding of what was said, or advice, or an opinion or a demonstration of your listening skills? While you may have merely given encouragement to someone’s decision, it was received as advice, which was not your intention. Perhaps this topic is another puzzle for us to work out in our careers because we live in a fluid, every-changing world.
Consider as you Choose How You Want to be Known As, what is your answer to the Form or Function question. Have a great day!”
“Jo Ann” M. Radja, Career Management Coach and Change Agent
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It’s always a new experience to witness what an Editor chooses for the public to read, admire, or enhance an understanding about the world at large. I recently set up a software portfolio of my interests and discovered, yet again how … Continue reading
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Mistakes are the portals of discovery. James Joyce Since we are not perfect, we often place stress on ourselves when we don’t fully understand what happened following a “blip” in our careers. Was it a mistake or a … Continue reading
A thousand words will not leave so deep an impression as one deed. Henrik Ibsen
Recently, I heard a statement made by former President Bill Clinton that made me stop what I was doing because I chose to believe what he said. (http://www.nbcnews.com/meet-the-press/meet-press-transcript-june-29-2014-n143826). I was reminded how often we believe what we hear because it may make sense to us, yet it doesn’t meet the reality of facts. What leads us to believe something is true or not? Belief, Believed, Believing may come into play with our answer.
We say, I can’t believe it” — when we hear good news about someone we know and we say, “I can’t believe it” when we hear very sad news about a tragedy. On the other hand, we choose to believe our impressions of someone we just met, because we have a belief our judgment is correct. Our birth and business cultures strongly influence us as to our Beliefs, what we Believed and are Believing. Our experiences and schooling surely play out in our Beliefs as well. As we are approaching the remembrance of the founding of our country in a few days, why do we believe so strongly in America and its values?
What we regard as true is a belief. Frequently in our careers, we may be asked to describe what we do for a living and how we would describe what we do in a few words. We want our answers believed.
As we Choose Who We Want to be Known As – We Believe in ourselves and what we do. Have a great Holiday Week!
“Jo Ann” M. Radja, Career Management Coach and Change Agent
Notes: http://www.nbcnews.com/meet-the-press/meet-press-transcript-june-29-2014-n143826.
The description of the word “belief”, Roget’s 21st Century Thesaurus, Third Edition Copyright © 2013 by the Philip Lief Group.
Don’t look down on people unless you’re trying to pull them up. Anonymous Early Friday evening she heard That’s her – and she was called a b_ t_h. He continued in bad form a few minutes later. It’s always surprising how often you need to Control your reactions So the situation is diffused and not reactive.© Entering the store, she immediately felt uneasy, although she was Told the preceding evening to come to the store. Having reached the counter, she was quizzed as to why she was in the store. It became clear her words were not believed. She Carefully reached for her phone and Showed the call details. Workplace public treatment of customers can discount good behavior of other employees.© As you CHOOSE WHO YOU WANT to be BE KNOWN AS this consider how you handle your close encounters. Enjoy your week! “Jo Ann” M. Radja, Career Management Agent and Change Agent Note: http://www.wordpress.com/disclaimers
Our system of morality is a body of imperfect social generalizations expressed in terms of emotions. Oliver Wendell Holmes, Jr.
Early in the morning, he wanted
To meet.
He was late for almost an hour and never apologized.
It seemed he totally forgot.
Can leaders make mistakes? Yes, they can. A
Servant Leader would own his accountability. ©
Everyone was ready for the meeting. It
Touched many to
Hear the first Speaker’s enthusiasm of her strategy, that
Increased attention to the message. It
Caused many to sit up.
So keep an open mind for the name of the industry as the
company’s name may surprise you. ©
Have a great week in your Career!
“Jo Ann” M. Radja, Career Management Coach & Change Agent
If you’re interested, The Society of Corporate Compliance & Ethics (SCCE) has expert videos for you to take a look at: http://www.corporatecompliance.org/Resources/ResourceOverview/ExpertVideos.aspx
Career Management Coaching 