How to manage the Common Good

BING_012815NYBlizzardAn earlier version of this post was published by this author today with LinkedIn Pulse, under the title, “Managing the Common Good” at https://www.linkedin.com/pulse/article/managing-common-good-jo-ann-m-radja.  Here is the text for your convenience:

“Managing the Comon Good

Quite some time ago, a friend of mine at work asked if I wanted to join her on a trip to Worchester, Massachusetts. She was a young Board Member of a national ethnic organization and planned to attend the annual conference. Of course, I jumped at the chance and received the okay to take a Friday and Monday off from work. Some seven months earlier, while on vacation, I met a guy from Nantucket, and was excited to see him again, as he was a student at Worchester College.

We travelled in the “dead of winter.” The day before we were scheduled to leave, a snow storm hit; the wind drifts blew snow against the Holiday Inn, covering the first two floors of the Inn. We were blocked in and couldn’t get out. We stayed an extra two days until it was safe to leave the Inn and drive to Logan Airport. I was thankful my employer understood the situation and the Worchester, MA community had the necessary equipment to dig out from the storm.

Early this morning, I read that Worchester, MA, had some 31 inches fall during the past two days. The entire Nantucket community had no electric power and the temperature was sub-zero. A reporter wrote how he had to climb out of his home window to get outside because the door, which opened only one way, was blocked with snow. It was predicted that The Storm of the Century would blow through the Eastern Seaboard. The Common Good Theory came into Play. State and Local Governments issued Orders to protect communities from harm and ensure safety.

We often don’t take notice how local government protects its citizens. The organization of various agencies, fire, police, transportation, weather, medical all have to come together. It is no small feat to ensure the Common Good when interpreting weather is not an absolute science. No known entity controls the Weather. Scientists and educated people interpret data and reasonable judgments are made. Should we really blame someone for not knowing, ahead of time, how miles above the earth the wind abruptly shifts and a forecast is no longer wholly accurate.

Management, whether private or government does not have all the answers. It surely recognizes this fact and decides the next step, based on presently known information. Governing from the “Syco Slate” game* of “Maybe so”, or “Without a doubt,” or “Most likely,” doesn’t work. Let’s look for the random acts of kindness that took place by government employees who worked on our behalf, in difficult weather conditions. Isn’t that the real story, together with the careered government people who looked out for us?

As you Choose Who You Want to be Known As, consider who looks out for you, when weather conditions, stand in the way of your career choice.

Enjoy your career this week!

‘Jo Ann’ M. Radja, Career Management Coaching & Change Agent

http://careermanagementcoaching.me @Coach_Jo_Ann

*Syco Slate is the predecessor of the Magic 8 Ball of chance.

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Vulnerable…Vulnerability

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I wrote the following post on January 13, 2015 and would like to share it with you.  It was published by LinkedIn Pulse at https://www.linkedin.com/pulse/article/vulnerability-mainstream-jo-ann-m-radja-1.  The Title is “Is Vulnerability Mainstream?

“While vulnerability has quite a few definitions, we surely have understood different nuances to the word vulnerability because of our recent cold and freezing weather. Bursting pipes in the bowels of public streets, schools or retail stores have sent cold water into streets and buildings.

These challenges have drawn on our resolve and resilience to meet our daily tasks. We personally have no control over these occurrences and have learned quite easily how to manage ourselves when they occur. Yet, whether vulnerability is becoming mainstream for us personally, is an issue many people are now facing in their place of work.

During the 4th quarter of 2013, I had attended a Coaching Conference where an exercise was introduced. We had to pair up with a person near us – face that person – and look at their face for a few minutes, without speaking. We are not used to purposely looking at someone because starring at someone, in our culture, is impolite. What I learned later was that this exercise was an exercise in vulnerability. How comfortable are you in looking at someone’s face, close range. What happens first when the comfort level subsides, do your eyes look down, do you move your head, or your whole body? What are you protecting yourself from, yourself, their gaze upon your face or what you think they see in you?

Switching to 16 months later, while attending a networking event, I noticed that quite a few people were comfortable directly looking at a face, close range, while engaged in conversation (not side-by-side). Others kept a specific distance between faces. Someone engaged me in a conversation and felt very comfortable looking at my face for quite a few minutes. Perhaps we tap into our sense of courage before we allow vulnerability to occur. Would you agree?

Culture surely has an impact on whether vulnerability is considered mainstream. So, what’s your level of facial vulnerability as you engage someone at your workplace? As You Choose Who You Want to be Known As, consider whether your facial expressions represent the best of you. Have a great career week!

‘Jo Ann’ M. Radja, Career Management Coach

Notes: Exercises in Trust have been used in corporations and classrooms for decades. Facial Vulnerability seems to be now entering the mix. If you have examples of participating in a Facial vulnerability exercise, please share your comments with me. (Psychologists are also writing about this exercise as one example to see if you are compatible in new personal dating relationships.)”

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I Felt It Yesterday, Did You?

FullSizeRender_3BING010515WoodedBrushThe fog was thick yesterday morning, outside the window on the first Sunday of January, 2015.  Hardly any noise was heard from people or traffic.  Yet, broadcasting on social media was the news of a 7-year old girl.  This young survivor of a private plane crash walked to safety in the dark, on a cold evening to look for help for her family.  http://fox8.com/2015/01/03/7-year-old-girl-survives-deadly-Kentucky-plane-crash/

We cannot surmise what she may have felt when her parents and sister “did not wake up” after the crash.  So many questions come to mind that we just focus on the outcome and her miraculous survival.  What would it take for any one of us to keep walking in the dark.  I wonder. . .

Perhaps we can keep this moment of witnessing from Nature, or fate, or of a higher power, or of the beauty of Love instilled from a family unit,  as an inspiration.  As we begin our walk though our career during 2015 and Choose Who We Want to be Known As, I know I will keep this miraculous moment in my thoughts.  Have a good career week!

“Jo Ann” M. Radja, Career Management Coach and Change Agent

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5th Day of Christmas 2014

northwest-christmas-wreath-800x800BING122914It’s the 5th Day of Christmas and additional links and thoughts now follow:

http://www.forbes.com/sites/sylviavorhausersmith/2014/12/29/your-brain-on-games/

Nature is full of genius, full of divinity; so that not a snowflake escapes it’s fashioning hand. Henry David Thoreau

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We have only a few days left for December, 2014.  As you Choose Who You Want to be Known As, I hope you end this year in whatever way is best for you in your career.  Happy New Year in 2015!

“Jo Ann” M. Radja, Career Management Coaching & Change Agent

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4th Day of Xmas 2014

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It’s a brisk Sunday morning in the Midwest on this 4th Day of Christmas, here are a few “nuggets” of weekend thoughts:

“Respect yourself enough to walk away from anything that no longer serves you, grows you or makes you happy.”  Anon

http://www.fastcompany.com/3031530/hit-the-ground-running-6-steps-to-turn-strangers-into-connections

Orange-Lime Sparkling Flusher

“Jo Ann” M. Radja, Career Management Coach & Change Agent

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3rd Day of Christmas

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It’s the 3rd Day of Christmas and I hope you enjoy one or more of the following links:  http://news.nationalgeographic.com/news/2014/12/pictures/141220-reindeer-animals-christmas-science-cultures-herders/

https://www.google.com/search?q=state+of+illinois+christmas+images+of+lights&tbm=isch&tbo=u&source=univ&sa=X&ei=zsmeVIuaJY31yATL-YCgAw&ved=0CB8QsAQ&biw=1018&bih=501&dpr=0.92

http://thefancy.bandcamp.com/

Enjoy!

“Jo Ann” M. Radja, Career Management Coach & Change Agent

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REACHING and HOLIDAY GRAB BAGS…

thPJJN3LD1WPimage fromBING121514I hope you enjoy a Blog I wrote today.  The Social Media platform of LinkedIn published it early this afternoon at:  https://www.linkedin.com/pulse/grab-bag-reach-%22jo-ann%22-m.-radja.  Here it is for you to read:

Is a Grab Bag a REACH?

We’ve all experienced being a member of a holiday grab bag at the office.  Often times we opened a package and received what we wanted; othertimes, we did not.   Personally, I like to be surprised because the grab bag is really a sharing event:

*  Price is limited –

*  Ingenuity comes into play –

*  Shopping time to research where to find the item –

*  We allow someone else into our lives to learn about us –

*  We learn a bit about the other person –

*  Our unconscious bias tugs at us if we are disappointed how our request was interpreted –

*  We may have lost sight about what the grab bag was really all about; and

*  The culture of your team or department may also strongly influence whether grab bags are even permitted at the office. 

Engagement and appreciation is what everyone strives for in an office. This time of year offers options and opportunities for creativity if your office grab bag has lost its luster or meaning.   Even if grab bags don’t happen at your place of work, there is a cultural office tradition during this holiday season Since every employee benefits by at least one day off for during this holiday season we share equally in the culture of the holiday. 

What can you do to reach out to someone to include them in your office culture tradition?  How open are you to understand why it may be important for another employee not to participate in the office tradition?   What form of engagement or appreciation are you expecting during this holiday season?

As You Choose Who You Want to be Known As during this holiday season, consider reaching out to understand – to engage – to appreciate someone else at the office and it will come back to you, when you least expect it.

Have a great career week!

‘Jo Ann’ M. Radja, Career Management Coach and Change Agent”

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Saint Nick – December 6th

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Happy Saint Nicholas Day!  From the Third Century up to today, this day is celebrated throughout the world.  A wonderful explanation of St. Nick is provided under the heading beginning with Albania at this Wikipedia page:  http://en.wikipedia.org/wiki/St_Nicholas_Day

St. Nick’s kindness was extended to children, sailors and voyagers, during his lifetime.  Everyone of us is enveloped by that sense of kindness.  Be kind to someone during this holiday season to feel the goodness it brings back to you.

Enjoy.  “Jo Ann” M. Radja, Career Management Coach

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Tell or Ask…

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Although it’s not Spring, our Building Management has asked us to consider disposing of unnecessary paper during a semi-annual shredding event.   I was surprised to uncover some Notes I kept from my position in Legal Management when I attended … Continue reading

When Culture Works Against a Customer

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There is a very humorous story of an employee who not only misplaced his cell phone once, but twice within the same day. True to form, he was able to continue his business trip.*  His story relates how he had the courage to recognize  – because of his own actions – his buttons were pushed and what he was capable of – it may be called:

Unresolved anger, rushing without focus, lack of self-management or a learning experience to depend on someone who is much younger than you are.

Yesterday on my way home, I stopped at the grocery store and found myself in a somewhat similar situation – a reversal of the above-story. The small electronic scanner, at the check-out counter failed.   After scanning my card, the screen did not link to the next page.   The moment I pressed the screen, it reverted to the welcome screen.  After at least five attempts, the Check-out Clerk announced, “She doesn’t know what she’s doing, call a Supervisor.”  She refused to hear how I explained the screen was malfunctioning.

The Supervisor arrived, attempted a fix, but the electronic scanner continued to fail. The Supervisor worked earnestly, while the Check-out Clerk mumbled for all to hear,  “She still doesn’t know what she’s doing.”   Finally, I asked if there was an ATM machine in the store.  I was told there was and had no trouble getting cash to pay for my groceries – which is what I attempted to do at the exit counter.  When I arrived back at the exit counter, both the Supervisor and the Bagger had their heads down in apology, while the Check-out Clerk, did not.  She only displayed an indignant face.

One definition of Culture in a workplace is, “It’s how we do things around here.”    I will probably visit this store again because there were other employees who had a friendly service attitude. Outbursts do occur, for a variety of reasons.   It’s How You Choose Who You Want to be Known As in the situation that matters to those around you and what you learned about yourself.   Have a great week in your career!

“Jo Ann” M. Radja, Career Management Coach and Change Agent

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* http://fortune.com/tag/stanley-bing .   “A Tale of Terror in which my true status in the universe is revealed to me.” September 22, 2014 print edition of Fortune Magazine.