This morning I read an online article posted by Gregory Karp, Reporter at The Chicago Tribune newspaper. Karp wrote about a scientist at Fermilab, Jason Steffens. Steffens studied the efficiency of airline boarding arrangements.*
Airlines provide safety and great customer service by boarding its passengers in a timely way. They also increase the probability of saving flight air time and fuel, all things being equal. There are five conventional methods of boarding customers: Elites, board back to front, windows-middle-aisles method, random boarding and block seat boarding.
I’ve never taken into consideration, as a value choice, what method an airline chooses to board its passengers. I’ve just considered safety, price, time schedules, baggage claim experience and customer service. Is an airline’s boarding method important, when choosing as airline? What value choices do you include in your work that may not be transparent to those around you? How important is it for your team to agree upon its value choices necessary to complete the project? What value choice would you like your customers to know you include in your services?
Have a great week as you choose Who You Want to Be Known As!
“Jo Ann” M. Radja, Career Management Coaching & Change Agent 05/21/12
*Reviewed May 21, 2012, Gregory Karp, “Popular Airline Booking Configurations.” The Chicago Tribune Newspaper, originally posted on or about September 22, 2011