A while ago, I caught myself becoming annoyed by a perception of rude behavior. Have you been in that situation recently? The second time it happened with this company, I asked the person I was speaking to, if I said something he thought was inappropriate. The answer was, No. I did explain to him why I asked the question, in an effort to see if I said something that may have led to the other’s behavior. He then put me on hold. What I subsequently learned was that he listened to my prior call, and verified what had happened. He said I was okay, but was I really?
Reframing is a Coaching concept. It means to restate the issue in a more favorable light, resulting in positive thoughts. As you become more aware of how YOU are facing the situation, you are able to move the focus from frustration to – how can I find the answer to move the process along for me because I am responsible for my actions?
Reframing is not necessarily keeping your emotions in check, rather, it is about becoming aware of what’s driving the frustration, at that moment, and how you move out of it. All of this may take seconds or minutes. Learning what it takes to move through our emotions during the day is a process. Yes, a process which takes practice.
Who do you want to be known as…a frustrated person, feeling stuck?
Who do you want to be known as…a proactive person, learning to Reframe an awkward or uncomfortable situation for yourself? Understanding how choosing a different way to approach a situation, leads to understanding yourself better. You may surprise yourself so that you will have a better day in whatever you may be doing. Have a great week!
Jo Ann M. Radja, Career Management Coaching & Change Agent
March 19, 2012